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If you are human, you are biased.
From this fundamental truth, diversity expert Howard Ross explores the biases we each carry within us. Most people do not see themselves as biased towards people of different races or different genders. And yet in virtually every area of modern life disparities remain. Even in corporate America, which has for the most part embraced the idea of diversity as a mainstream idea, patterns of disparity remain rampant. Why?
Breakthroughs in the cognitive and neurosciences give some idea why our results seem inconsistent with our intentions. Bias is natural to the human mind, a survival mechanism that is fundamental to our identity. And overwhelmingly it is unconscious.
Incorporating anecdotes from today's headlines alongside case studies from over 30 years as a nationally prominent diversity consultant, Ross help listeners understand how unconscious bias impacts our day-to-day lives and particularly our daily work lives. And, he answers the question: Is there anything we can do about it? by providing examples of behaviors that the listener can engage in to disengage the impact of their own biases.
With an added appendix that includes lessons for handling conflict and bias in the workplace, this book offers an invaluable resource for a broad audience, from individuals seeking to understand and confront their own biases to human resource professionals and business leaders determined to create more bias-conscious organizations in the belief that productivity, personal happiness, and social growth are possible if we first understand the widespread and powerful nature of the biases we don't realize we have.
- Sales Rank: #39283 in Audible
- Published on: 2016-01-05
- Format: Unabridged
- Original language: English
- Running time: 484 minutes
Most helpful customer reviews
14 of 17 people found the following review helpful.
How and why biases limit our perspectives on possibilities and potentialities
By Robert Morris
I agree with Howard Ross: "Transforming our fundamental ways of living and being in the world requires learning new information and behaviors. It also requires a shift in our mind-sets and emotions at hand." Why do that? Because how we perceive the world, how we think about it, and how we respond to it with what we say and what we do are strongly influenced -- sometimes controlled -- by unconscious biases (i.e. preferences and inclinations) and prejudices (i.e. pre-judgments).
We need to recognize and be aware of these biases and prejudices so that we can minimize (if not eliminate) distortion. Why? So that we can make better decisions, based on what is real and true rather than on our biases lead us to assume. Ross is convinced that his experience working with hundreds of thousands of people "has been such that I know I can make inroads in our abilities to be more conscious."
The term "barbarian" was coined in ancient Greece and refers to a non-Greek. It seems basic to human nature that we have a bias for whoever and whatever is similar and a bias against whoever and whatever isn't. Profiling offers an excellent case in point. Stereotyping offers another. I recall one of the songs in a Rogers and Hammerstein musical, South Pacific, that suggests that biases and prejudices are developed from childhood:
"You've got to be taught
To hate and fear,
You've got to be taught
From year to year,
It's got to be drummed
In your dear little ear
You've got to be carefully taught.
"You've got to be taught to be afraid
Of people whose eyes are oddly made,
And people whose skin is a diff'rent shade,
You've got to be carefully taught.
"You've got to be taught before it's too late,
Before you are six or seven or eight,
To hate all the people your relatives hate,
You've got to be carefully taught!"
This only one of the several sources and resources that help to explain what becomes unconscious bias. The challenge for all of us is to recognize the nature and extent of how we are our unconscious biases and then understand -- become conscious of -- how and why we allow them to manage our lives. These are among the dozens of passages of greatest interest and value to me, also listed to suggest the scope of Ross's coverage:
o Domains of bias (Pages 8-10)
o Types of bias (11-13)
o Us versus them (24-28)
o Empathy (28-30)
o Prefrontal neocortex thinking (32-33)
o Diagnostic bias (45-46)
o Confirmation bias (49-50)
o Internalized bias (50-55)
o Anchoring bias (55-57)
o Legal system bias (86-89)
o Health-care bias (90-94)
o Bias elimination (102-104 & 116-120)
o Gender bias (105-106)
o Bias as normal (107-109)
o Self-observation (113-115)
o PAUSE acronym (116-117)
o Primacy bias (124)
o Halo/horn effect (134-135)
Obviously, no brief commentary such as mine can do full justice to the abundance of information, insights, and counsel that Howard Ross provides. However, I hope I have at least indicated why I think so highly of it. His observations in one of the last chapters serve as an especially appropriate conclusion for this review: "We can, thorough discipline, practice, and awareness, find a new way to relate that honors our differences, [begin italics] yet also builds upon our similarities [end italics]." While the potential for mass destruction looms broadly in the world and our global community expands, we are more and more invited to recognize, as R. Buckminster Fuller said, that 'we are not going to be able to operate our Spaceship Earth successfully, nor for much longer unless we see it as a whole spaceship and our fate as common. It has to be everybody or nobody.' That is the oath before us. It is indeed the 'road less traveled' when we look at our common history. But it is a road that is worth paving clear. What could be a greater journey?"
Later, I am convinced, those who embarked on that journey will say, "I took the one less traveled by, And that has made all the difference."
14 of 20 people found the following review helpful.
The loneliest place is that of ignorance
By Vinicius da Costa
The 11 year old girl looks at the computer screen as she searches for a picture of a lawyer. She is African American from a low income single parent family. She looks through page 1, then scrolls down to page 2, 3, 4 and gives up. I look at her face and see a mix of acceptance and disappointment. She wanted to be a lawyer and is putting a school work together to present about her future objectives. However, the computer just shows pictures of white male lawyers. After a few pages she "understands" that she can't be a lawyer. People like her are not lawyers according to the message she is receiving. And we lost a great talent right at that moment. This is a real story I personally witnessed while teaching at an after school program. The world is full of messages from a place of bias. If we don't do anything about it we will just perpetuate them. This book provides a thoughtful perspective about it and what can be done to change.
2 of 2 people found the following review helpful.
Yes, You Have Biases Too! And So Do I!
By LP Blues Lady
The best book about bias I've ever read! Clear, concise and doesn't point any fingers. This is who we are and we need to learn to deal with it!
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